Vaccine Appointment Assist Line Expanding

February 10, 2021

In partnership with the state Department of Public Health (DPH), the United Way of Connecticut has announced plans to immediately expand availability and access to vaccine scheduling through the state’s Vaccine Appointment Assist Line. The Appointment Assist Line is expanding to 12 hours a day - 7 days a week. There will be 125 appointment specialists on duty and 10,000 appointments per week available.

Starting TODAY, 125 trained contact specialists will be available to take phone calls to schedule vaccine appointments from 8a.m. to 8p.m., seven days a week. Contact specialists will have the capability of booking up to 10,000 appointments at twelve locations across the state. This added capacity comes just in time as Connecticut begins to receive larger supplies of vaccination doses on a weekly basis for the expansion of Phase 1b eligibility. As of today, individuals between the ages of 65-74 are now eligible to schedule appointments for their COVID vaccine.

Key points on the expansion of the Vaccine Appointment Assist Line:

  • Scheduling available seven days per week
  • Scheduling occurs between 8a.m. - 8p.m. each day
  • Minimal wait times
  • Appointments being booked at multiple locations across the state
  • Up to 10,000 appointments per week
  • 125 contact specialists trained and answering appointment calls

The phone number to call for vaccination scheduling is: 877-918-2224.

As Connecticut’s vaccination program continues, it is important for all residents to schedule appointments according to the state’s priority vaccination program. Currently, the state is focused on vaccinating those residents who are 75 years of age or older. It is expected the priority groups will expand during the month of February as more vaccine doses become available. The best place to access information on vaccine priority scheduling is via CT's Vaccine Portal.

The United Way reiterates that language assistance is available for those who need it and those who are deaf or hard-of- hearing can access the Vaccine Appointment Assist Line by dialing 7-1-1.