Attention homeowners - if you plan on to take on a home improvement project, please be wary of potential scams.
In 2024, the Connecticut Department of Consumer Protection received 265 complaints related to unregistered contractors and 60 complaints regarding deposits for home improvement work that was never completed.
Home improvement projects are expensive and often lengthy, but not a process that should be rushed.
Before hiring a home improvement contractor, you should:
- Ask for recommendations: Talk with family, friends, or neighbors that completed similar projects. Ask about the price, quality, and dependability of the contractor’s work.
- Verify the credentials: Once you have a list of names, verify that they have an active registration with DCP by visiting ct.gov/DCP. A Home Improvement Contractor registration is required for all projects that cost more than $200. Consumers should ask their contractor for proof of general liability insurance coverage of at least $20,000.
- Check all the options: Meet with different contractors and get at least three quotes. Ask about the price, expected timeline, and their current workload. Do they have identification that matches their credentials? Did the contractor provide referrals of recent clients?
Please visit the CT DCP website for more information.
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