PURA Extends COVID-19 Payment Program Enrollment DateNovember 18, 2020
As the State of Connecticut continues taking actions in response to the global spread of coronavirus disease (COVID-19), Governor Ned Lamont provided the following updates as of 4:00 p.m. on Wednesday, November 18, 2020:
Data updates on testing in Connecticut
The following is a summary of the day-to-day newly reported data on cases, deaths, and tests in Connecticut. It is important to note that these newly reported updates include data that occurred over the last several days to a week. All data in this report are preliminary, and data for previous dates will be updated as new reports are received and data errors are corrected.
For several additional graphs and tables containing more data, including a list of cases in every municipality, click here.
PURA extends COVID-19 payment program enrollment date
Connecticut’s Public Utilities Regulatory Authority (PURA) is reminding all customers that the enrollment period for the COVID-19 Payment Program for both residential and non-residential customers is extended through at least February 9, 2021. Further, the Winter Protection Program, which protects eligible households against head source shut-offs during the winter months, is also in effect from November 1, 2020 through May 1, 2021.
PURA encourages customers experiencing difficulty paying their utility bills to contact their utility company and ask:
- First, whether the residential customer is eligible to be “coded hardship” and enrolled in the Winter Protection Program.
- Second, if ineligible for hardship status or a non-residential customer, to enroll in a COVID-19 Payment Plan.
All customers with past due balances are eligible to avoid utility shut-offs by enrolling in one of the programs provided by the state-regulated water, electric and gas utilities, Operation Fuel, or the Connecticut Department of Social Services.
Importantly, no customer actively enrolled in a COVID-19 Payment Program can have their service terminated for non-payment. COVID-19 payment plans are available to any residential or non-residential customer requesting assistance, without demonstrating financial need; require no initial or down payment, can be up to 24 months in length; waive any fees or interest in the calculation of the monthly payment amount; and facilitate the repayment of the past due balances in addition to the customer’s monthly bill.
For more information, customers should contact their utility company or PURA’s Consumer Affairs office.
Providing information to Connecticut residents
For the most up-to-date information from the State of Connecticut on COVID-19, residents are encouraged to visit ct.gov/coronavirus. Residents can also subscribe to text message alerts from the state by texting the keyword COVIDCT to 888-777.
Individuals who have general questions that are not answered on the website can call 2-1-1 for assistance. The hotline is available 24 hours a day and has multilingual assistance. Anyone who is out-of-state or requires a toll-free number can connect to Connecticut 2-1-1 by dialing 1-800-203-1234. This is intended to be used by individuals who are not experiencing symptoms but may have general questions related to COVID-19. Anyone who is experiencing symptoms are strongly urged to contact their medical provider.