Maria Horn

Here’s a list of today’s topics: 

• Salisbury Receives $800,000 for Transportation Safety Improvements. Click here.
• DSS Launches New Phone System. Click here.
• Watch out for Online Shopping Scams. Click here.
• Safely Disposing Unused Medication. Click here.
• ICYMI - Federal Railroad Administration. Click here.
• Northwest Corner Events. Click here. 

The Department of Social Services (DSS) has successfully launched a new streamlined and user-friendly experience for callers with an upgraded phone system. 
The Benefits Center phone number has not changed.  Customers still contact DSS at 1-855-6-CONNECT (1-855-626-6632). ​ 
The new system includes: 

• A simplified phone menu designed to help customers reach the right service
• A self-service experience for checking case status and benefit information 

Customers who enter their Client ID when calling will benefit from a customized service and be routed to the correct call queue. Additionally, for those who prefer to self-serve, the system now allows them to: 

• Check if DSS has received their documents and when they were reviewed
• View their case status and, if active, access benefit details 

Customers now have access to call-back options, allowing them to: 

• Save their place in line, or
• Schedule a call at a time that works best for them