Hartford Line and Shore Line East Mobile Ticketing App

December 17, 2020

The app is a more convenient way to pay rail fares without needing to carry and display a paper ticket. The app now accepts both Apple Pay and Google Pay, and allows users to log in using Face ID/Touch ID (Apple) or fingerprint (Android).

The app login experience has been enhanced greatly by adding biometric security - the option to turn on Face ID or Touch ID in Apple’s iOS or fingerprint authentication on Android devices. Previously, users needed to manually enter their password to ensure the security of their ticket purchases from within the app.

With CTrail eTix, customers can now purchase tickets using Google Pay or Apple Pay in addition to a credit or debit card and store them electronically on their device. When ready to use a mobile ticket, the customer simply opens the CTrail eTix app and presses a button to activate the mobile ticket. After the ticket is activated, customers then show their smartphone screen to their train conductor.

The app can be used to purchase Shore Line East and Hartford Line tickets, with optional connecting service on New Haven Line (Metro-North Railroad) trains using a single device for one transaction. In addition, customers utilizing the stations in Berlin and Wallingford have the ability to purchase parking through the app.

The CTrail eTix app can be downloaded from Apple’s App Store and Google’s Play Store.