A Low-Income Discount Rate (LIDR) is now available for Eversource financial hardship customers. Depending on household income, eligible customers will receive 10% or 50% off their electric bills per month. For example, if a customer has a $100 monthly bill, it would be $10 less if they receive a 10% discount or $50 less if they receive the 50% discount. Customers must have a financial hardship status on their electric account to receive the discount on their bill.
Customers can check if their income meets that criteria on Eversource's bill help page, or call (800) 286-2828. Eversource customers enrolled in LIDR can still take advantage of additional assistance programs, including:
- The Connecticut Energy Assistance Program (CEAP) provides a basic benefit to help pay heating bills. Apply online at CT.gov/heatinghelp or visit your local Community Action Agency.
- The Matching Payment Program is for electric and gas customers with a financial hardship designation. Eversource will match the customer’s payments and any energy assistance award down to a zero balance.
- New Start forgives overdue balances if monthly budget payments are made on time.
- Medical Protection Plan protects from disconnections for residential customers who have a household member with a certified serious or life-threatening illness.
Eversource also encourages all customers, regardless of income, to take advantage of its energy efficiency solutions that can help manage year-round energy usage.
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