Eversource Bill Credits

September 14, 2021

Beginning this month, there will be bill credits applied to your Eversource bills as a result of the performance penalty assessed by the Public Utilities Regulatory Authority (PURA), which was put into place after August 2020’s Tropical Storm Isaias.

You do not need to take any action to receive this credit, it will be automatically added to your account if you qualify.

The credit is based on usage and varies by customer rate, but typical residential customers are expected to receive a few dollars per month in credit over the next 12 months. Most bills will feature a “TS Isaias Performance Penalty” on page 2 that will further explain the credit.

Additional Utility Assistance

After roughly 18 months, the pandemic moratorium on utility service disconnections is expected to end on September 15 for residential non-hardship customers, but there are still protections, assistance programs and payment plans available.

According to Eversource, the protection moratorium from shutoff for hardship customers will prevent service turnoffs between November 1 and May 1.

Apply for Aid

  • If you or a member of your household has a serious or life-threatening medical condition, please call (800) 286-2628 to learn more about protection from disconnection.
  • See if you are eligible for the Matching Payment Program for electric heating and gas heating, call (800) 286-2628 or click here.
  • Contact Eversource under the New Start program to have your outstanding balance eliminated in as little as 12 months.

For additional assstance with your utility bill, click here or call (877) 947-3873.