Lucy Dathan

Despite ongoing efforts, 414,000 customers are still without power and will remain in the dark into next week as Eversource predicts power restoration will be "substantially complete" by Tuesday at 11:59 p.m.

Eversource's response to Tropical Storm Isaias has been unacceptable and abysmal. The level of unpreparedness, lack of communication and responsiveness from our largest energy company has been inexcusable. I join Governor Lamont and Attorney General Tong, and my colleagues in calling for an immediate investigation into Eversource on their preparation and response to this storm. Since major storms in 2011 and 2012, ratepayers have spent millions to strengthen the electric grid and improve communications systems, which all failed during the storm.
 

With some of the highest energy rates in the continental US, our constituents and ratepayers deserve better, and Eversource executives must be held accountable

Click image to view the Eversource outage map

• Report an outage: Eversource.com or call 1-800-286-2000
• Check the status of road closures: CT Travel Smart
• Emergency Shelter: American Red Cross or call 2-1-1
• Food pantries: Visit 211ct.org/foodpantries or call 2-1-1 (option 3)
• CT Insurance Department: Visit ct.gov/CID or call 800-203-3447

Update From Eversource

OVERVIEW

• Overnight restoration progress was significant, as service to about 91,500 customers was accomplished since our 10 p.m. Thursday, August 6 update.
• As of 9:15 a.m. Friday morning, there are approximately 414,000 customers without service and 526,834 customers have been restored since the storm began at 11 a.m. on Tuesday, August 4.
• With more than 1,000 crews deployed today and more on the way, Eversource estimates storm restoration will be substantially complete by 11:59 p.m. on Tuesday, August 11, 2020, with many customers being restored sooner.
• A town-by-town restoration projection list will be available soon.
• In addition to restoring service, we continue to focus on working with our communities to clear downed trees and brush and open access to blocked roads. The CT National Guard is assisting with these efforts.
• We are grateful to our customers for their patience and recognize the tremendous inconvenience being without electricity presents during this unusual time of COVID-19, with so many people attempting to work from home.

 
OPERATIONS

• Connecticut electric declared a level 2 Emergency Response Plan (ERP) on Wednesday, August 5.
• The Electric and Gas Incident Command Teams will remain activated, throughout the restoration.
• Hundreds of line crews, tree crews, damage assessors and wire-down guards, among others, are currently assisting impacted communities.
• Outage reporting systems and channels are working successfully, and customers are encouraged to use them to report their outage if they had previously been unsuccessful. 
• Operations and Contact Centers are fully-staffed and supporting the restoration process.
• Gas operations has not had any significant impacts but continues to monitor the system. Gas personnel are currently supporting electric response operations.
• Though customers may see Eversource crews working in their neighborhoods or on the service line to their homes, they may still be without power. Please understand that some crews are making necessary repairs to prepare homes and businesses to receive power. This work is necessary for full power restoration to occur.
• Six staging areas have been established throughout the state to receive outside crews and expedite delivery of equipment to locations where repairs are being made. Additional crews will be arriving today to assist with restoration efforts.
• The damage from this storm cannot be overstated and our damage assessment is ongoing.
• As of 8 a.m., Friday, August 7 our patrollers identified: